At CaterZen Catering Software, we’re all about empowering restaurateurs to grow their catering businesses, and our Restaurant Catering Smarts podcast is your backstage pass to insights, strategies, and stories from the industry’s best.
Hosted by me, Michael Attias, founder of CaterZen, each episode is designed to help you level up your catering game with actionable advice and real-world success stories.
🎉 We’re thrilled to share Episode 13 of Restaurant Catering Smarts featuring Chris Heffernan, CEO of dlivrd, a next-gen last-mile logistics platform designed with catering in mind.
✨ Episode 13: Delivering on the Details—AI, Drivers & the Future of Catering with Chris Heffernan, CEO of dlivrd
In this episode, I chat with Chris about what makes catering delivery so much more complex than a pizza run—and how dlivrd is solving those challenges with AI, driver empowerment, and operational intelligence.
Here’s what you’ll learn in Episode 13:
✅ Why traditional gig apps fail large catering orders—and how dlivrd fills the gap
✅ How dlivrd uses AI to match the right driver, not just the closest driver
✅ The importance of driver profiles, including vehicle type, catering bags, and timeliness
✅ Why a focus on driver culture, respect, and engagement boosts delivery performance
✅ How AI chatbots and virtual assistants can help caterers close sales—even at 3am
✅ Tips to ensure your delivery operation doesn’t become the weak link in your catering chain
How to Tune In
You can listen to the full episode or watch the video version right here on our Restaurant Catering Smarts podcast page.
Why Restaurant Catering Smarts?
This podcast is more than just surface-level chatter—it’s a deep dive into what actually works in the world of restaurant catering. From marketing to logistics, our guests bring hard-won lessons and proven strategies to help you grow your catering sales, save time, and streamline operations.
Whether you’re running a tight ship at one location or managing multi-unit catering, Restaurant Catering Smarts is your trusted resource.
Let’s Hear From You!
Got a question or topic you’d love us to cover in a future episode? We’d love to hear from you. Just drop us a message!
Stay Connected with Us on Social Media!
Let’s keep the conversation going—and help you grow your catering business in the process:
- LinkedIn: CaterZen LinkedIn
- Twitter/X: @CaterZen
- Instagram: @CaterZenCateringSoftware
- Facebook: CaterZen Catering Software
- Join our private Facebook group: Restaurant Catering Professionals
Let us know how Restaurant Catering Smarts is helping you level up your catering game. We’re all ears (and microphones)!
Ready to Stop Winging Your Catering Deliveries?
If your current delivery setup feels more like a game of roulette than a reliable system, Chris Heffernan’s approach is your wake-up call.
The best catering operators know that delivery isn’t just a final step—it’s the last impression. And that impression can make or break whether a client reorders… or never comes back.
So here’s your challenge:
🎯 Pick one delivery improvement to make this week.
Maybe it’s vetting your drivers.
Maybe it’s finally ditching the gig app lottery.
Or maybe it’s just adding a simple note on every catering order: “Requires cart and insulated bags.”
Because when you start treating delivery with the same precision as your prep line, your catering business goes from chaotic to scalable—and profitable.
Now hit play on this episode, and let’s start tightening up the weakest link in your catering chain.
