How Shane’s Rib Shack Centralized Catering Management with CaterZen

Michael Attias Oct 18, 2023
Michael Attias

For most catering businesses, the quest for an efficient catering management system is perennial. Shane’s Rib Shack, with David Carter at its helm as the Catering Director, was no different. Their initial set-up, heavily reliant on Excel and email, was more of a makeshift solution than an efficient system.

Fortunately, David discovered a beacon of streamlined operations in CaterZen, which promised a transformative approach to their daily challenges.


The Pivotal Switch from Excel to CaterZen

David’s journey with CaterZen began out of a recognized need. Even though he believed he was organized with Excel, the inherent limitations of this method soon became glaringly apparent. He had already been exploring CaterZen, intrigued by the promise of a consolidated tool that could centralize all operations. The primary obstacle? The daunting task of migration from the traditional system.

However, post-switch, David found that integrating CaterZen wasn’t as challenging as anticipated. The centralization that CaterZen offered was transformational. It meant liberation from juggling between Excel, emails, paper-based calendars, and other platforms. Everything was unified under the robust umbrella of CaterZen.


"It's going to be easier if you have one tool to manage all of your efforts, and CaterZen offers that. And the sooner you can switch, the more time savings you'll realize... and if you use those time savings to chase after more sales... that's the number one benefit that I got from CaterZen."

David Carter, Catering Director, Shane's Rib Shack

Realizing the Multiple Benefits of CaterZen

One of the foremost advantages that David highlighted was the ease of executing repeat orders. With CaterZen, replicating an order or tweaking it slightly became a breeze, translating to a tangible time-saving aspect.

But perhaps the most significant benefit was the shift from a reactionary to a proactive mode of operation. With the newfound time and efficiency, David could focus on strategic tasks like group-based targeted marketing. Grouping clients with CaterZen's CRM, like accounting firms or school systems, and launching targeted email campaigns became notably simpler and more effective.

Furthermore, the flexibility CaterZen brought to the table was game-changing. The capability to manage orders on the go, using just a mobile phone, allowed David to break free from the confines of the office or store.

Grow Your Catering Sales with CaterZen

If you'd like to see similar results, take the software for a spin by signing up for a free 30-day trial, or schedule a free "Non-Demo" Demo with our team, who can help you to uncover how our software can benefit your specific business' needs.

Also, check out more client testimonials and case studies to hear directly from clients about how CaterZen has changed the trajectory of their restaurants and catering businesses.

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