It's Tuesday, 11:47 AM. Phone rings.
Corporate client. $600 order. Tomorrow's board meeting.
You check the calendar. Both drivers are slammed. Your prep lead can't leave the kitchen.
So what do you do?
Turn the order away? Push the delivery time and hope they're flexible? Pull someone off the line and scramble?
If any of those sound familiar, we built something for you.
Here's the problem: You're losing money because you don't have enough drivers.
I've heard this from operators for years. Lost revenue. Not because the kitchen couldn't handle it. Not because the client wasn't serious. But because there was nobody available to deliver the order.
Some operators hire extra drivers to cover peak days - then eat the overhead on slow days. Others try to cobble together relationships with gig platforms directly, but end up manually copying order details between systems, losing tracking visibility, and wondering if the driver even knows what catering delivery means.
We heard you. Took us two years to build this right. Here's what you get.
Introducing: CaterZen's Burq Integration
Burq is a delivery logistics platform that connects you to a nationwide network of professional third-party providers - including DoorDash, Dlivrd, and DeliverThat.
With our new direct integration, you can schedule and track third-party catering deliveries right inside CaterZen. No second login. No copy-pasting addresses. No wondering where your order is.
Three ways to use it:
1. Book a driver while you're on the phone. Customer calls, you don't have capacity, you assign a Burq driver right from the order screen. One click.
2. Cover for a callout. Driver calls in sick an hour before route time? Open your planner, reassign to Burq, done.
3. Overflow only. Maybe you've got in-house drivers for your core zone, but occasionally get requests outside it. Use Burq when you need it.
All delivery updates - driver assigned, en route, delivered - flow back into CaterZen automatically. Your team sees everything in one dashboard.
Why it took two years (and why that's good for you)
Catering delivery isn't like dropping off a burrito. There's setup. Timing. Brand representation. A bad delivery can kill a corporate account.
So we didn't rush it. We built:
- Transparent pricing upfront — so you set your markup and know your margin before you confirm
- Real-time tracking — so you're never wondering where the heck your order is
- Proof of delivery with photos and signatures — flows right into your order history
- Flexible booking workflows — contract with Burq however your operation works: on the fly during order entry, or in advance from your route planner
We tested. We refined. We listened to early beta feedback. Now it's ready.
Exclusive for CaterZen Clients: Our DeliverThat Partnership
When we started building this integration, we knew we needed a partner who actually understands catering delivery - not just someone who treats a $600 boardroom setup like a bag of tacos.
That's why we built a formal partnership with DeliverThat.
Here's what makes them different:
DeliverThat is a delivery company built specifically for catering. Their drivers are trained on the stuff that matters: boardroom drop-offs, full setups, timing windows that can't slip.
Through our partnership, CaterZen customers get access to a flat rate of $28.99 per delivery—no surprise fees, no percentage of order value, no distance upcharges. That's not their standard pricing. It's exclusive to the Burq integration through CaterZen.
They also bring:
- Catering-trained drivers who understand high-stakes logistics and won't embarrass you in front of your client
- Brand accountability — DeliverThat works directly with you to align on delivery standards, so every handoff feels like an extension of your team
- Nationwide coverage with a 99% fulfillment rate
When you book a Burq delivery through CaterZen, you'll see DeliverThat as one of your provider options - along with DoorDash, Dlivrd, and others. You choose which one makes sense for each order. But if you want predictable pricing and catering-specific training, DeliverThat is the play.
Bottom line:
If you've turned away orders because you didn't have a driver - you now have unlimited backup.
If you've pulled someone off the line to cover a last-minute run - you can stop.
If you've lost sleep over no-shows or late arrivals - you now have real-time visibility and accountability baked in.
And if you're already on CaterZen for order management, proposals, and route planning - this just makes your system more complete. One platform. Full catering control.
Simple, Predictable Pricing
Burq access is $15 per location per month. From there, you only pay for the deliveries you actually book.
Each delivery is priced dynamically based on distance and provider (DoorDash, Dlivrd, etc.) - except DeliverThat, which is always $28.99 flat, regardless of distance.
You see the cost upfront. You set your own delivery fee to the customer. You control the margin.
Ready to Stop Turning Away Orders?
Current CaterZen clients: Schedule a 15-minute Burq walkthrough. We'll show you exactly how it works, walk through your specific delivery workflows, and get you set up to start booking third-party drivers right from your dashboard.
Schedule Your Burq Walkthrough Here
Not on CaterZen yet? This integration is just one example of how we listen to operators and build tools that solve real problems. Start a free 30-day trial or schedule a demo to see the full platform in action.
You've got enough to worry about. Driver capacity shouldn't be one of them. This fixes it.
