"Everything was written on paper." That is how Gary Mulé, Co-Owner of Doris Italian Market & Bakery, describes catering before his stores moved to CaterZen's catering software. Doris's South Florida stores have run on CaterZen since 2021, and they now handle holiday packages and large events from one system.
From Triplicate Forms to One System
Doris had been in business for a while when its catering still ran on paper. Gary's team had "triplicate forms to write up," which meant a lot of handwriting and room for misinterpretation.
Gary says the team took that for granted until CaterZen came along and let them "evolve in a necessary way."
One Network Across the Stores
Doris has multiple owners and multiple locations. Gary says CaterZen gives the stores a "network that is easy for cross reference." He calls it a "food web" that lets them cover more area and prevent overlap.
On delivery, each store tends to operate as a single entity. When one location has two deliveries at the same time and another has none, Gary says they can reach out and get another driver. The information in the system also keeps them from calling a teammate and waiting on hold.
"CaterZen has allowed us to create consistency in service and also increase the trust."
Gary Mulé, Co-Owner of Doris Italian Market & Bakery
What the Team Relies On
Gary is candid that Doris is not using every feature yet. These are the two he talked about.
✅ Kitchen Production Reports
For Thanksgiving and other large events, Doris builds a package in CaterZen and uses it to create a checklist of what to have. The team prints production sheets that spell out how many turkeys and how much stuffing to make. Gary says it saves a lot of time. CaterZen's kitchen production reports are built for exactly that job.
✅ Client History and Notes
Doris keeps the history of its clients, plus the special notes it has gathered on them, in CaterZen, and the front end and back end share it. Customers are busy, so when they call, the staff already know who they are talking to. Gary says that saves the customer time. See how it works in CaterZen's catering CRM.
Advice for Caterers on the Fence
Gary's message to caterers who are still deciding: "it's a waste of time to ponder. Jump right in."
He compares the software to an assistant that reminds you "what to be doing, what to look for," and one that "doesn't talk back."
See It for Yourself
If you want to see how CaterZen fits your own catering business, start with a free trial or a personalized walkthrough.
👉 Start your free 30-day trial
👉 Book your personalized walkthrough
Want more proof? Read more client testimonials and case studies from caterers who run on CaterZen.
