If you’ve been in the catering business longer than a minute, you already know one thing: when things go wrong, they don’t do it politely. It’s never “Oops, my online ordering is glitchy” at 2PM on a slow Tuesday. Nope. It’s a 200-person lunch drop for a pharmaceutical client, and suddenly, your system won’t let you close an order.
That’s when support matters. And not just any support - CaterZen support.
More Than a Help Desk. We’re Your Catering Sidekicks.
From day one, we built CaterZen catering software with a simple goal: help caterers make more money and save more time. But let’s be honest - no matter how great your tools are, the real magic happens when you’ve got a team behind you that actually cares.
Our support team aren’t just tech-savvy. They’re catering-savvy. They know our system, your challenges, and how to guide you to the best possible outcome. Whether it’s helping a new user get onboarded or showing a long-time client how to unlock a hidden feature to save 5 hours a week, they’re here to help you win.
"There's one thing about CaterZen and Michael and his team that really stands out to me more than anything... the customer service. The service aspects of what they do is top-notch"
- Butch Scott, Taylor Grocery Special Events Catering
"I think that the training and the technical support that we've gotten from CaterZen has just been phenomenal and super helpful."
"I think that customer support is awesome. Anytime I have a question on how to do this or that, the staff has been super quick to respond. It felt, you know, more family... that they had my back"
- Kay Kim, Kay’s Catering
Personalized Quick-Start Training Sessions
What used to be our “demo” has evolved into something far more valuable: a Quick-Start Training Session tailored to your business. It’s not about showing off features - it’s about helping you confidently put them to work in your day-to-day operations.
These popular sessions are led by Jillian Davis, our Director of Client Engagement. Her deep expertise and warm, collaborative approach help turn complexity into clarity. Jillian doesn’t just explain how CaterZen works - she shows you how it can work for you.
These sessions are personalized walkthroughs where you can:
- Ask questions
- See features in action
- Learn how to get more out of the tools you’re already using
Prospects love it because it helps them see how CaterZen will fit their operation. Clients love it because they finally learn that one feature they’ve been ignoring for months.
Let's hear from them directly:
"The support team is really on the ball. They're wonderful, and then definitely Jillian, in the process of onboarding me, tipped the scales to want to work with you guys".
"The biggest asset for your company is Jillian. She walks you through, she takes your time, and I love the fact that you can make as many appointments with her as possible".
I was on the fence about using CaterZen... And honestly, there were a couple calls I canceled early on because I wasn't quite sure if it was going to be the right solution... And then we met Jillian at CaterZen and I honestly cried on the call because it was perfect".
- Kristen Bailey, Sweets & Meats BBQ
Ongoing Training & Support Content
Need a refresher? Want to roll out a new feature? We’ve got your back with:
- Clear, updated support articles
- A library of training videos based on real-world catering scenarios - so you’re not just learning features, you’re learning how to use them in your day-to-day operations
- Interactive walkthroughs to guide you step-by-step (see below)
- Phone, email, and ticket support
- Real human beings who respond like real human beings
We’re also revamping our entire support library to be more actionable and embedded with videos and interactive walkthroughs, so no more guessing or googling.
What make an interactive walkthrough so great? Try some examples for yourself!
For Those Who Want the Red Carpet: Start-Up Support Package
Want us to roll up our sleeves and walk the road with you?
White-Glove Start-Up Support to Hit the Ground Running
CaterZen is powerful - there’s a lot it can do. And if you’re just getting started, that can feel a bit overwhelming.
That’s why we offer Start-Up Support for new clients. Our experienced team guides you through every aspect of the platform:
- ✅ Custom menu setup
- ✅ Hands-on training for you and your staff
- ✅ Help with recipe builder and pricing tools
- ✅ Branded graphics to help your business look as good as your food tastes
From setup to first sale, we walk alongside you to make sure you’re not just using CaterZen—you’re getting full value from it, fast.
Support That Goes Beyond Fixing Issues
The difference with CaterZen? Support isn’t just there when something breaks. Our team proactively helps you get more value out of the system.
- Want to improve your online ordering experience? We’ll guide you.
- Need ideas for marketing to churches or schools? Let’s brainstorm.
- Curious how to optimize delivery routing? We’ll walk you through it.
Support should do more than plug holes. It should build bridges. And that’s what we do.
Final Thought
Whether you’re exploring CaterZen for the first time or you’ve been with us for years, a Quick-Start Training Session can unlock new ways to save time and grow your catering sales.
And if you’re not yet a customer? No problem - start with our 30-day free trial, and book a free training session to get a personalized walkthrough of the tools that matter most to your business.
You’ve got nothing to lose - and a whole lot of catering sales to gain.
